The GCC Advantage

This is a field guide built from research, real implementations, and hard-won clarity. The difference between a GCC that delivers and one that disappoints is almost never the technology or the location. It is the quality of decisions made before the first hire is placed. If you are building a GCC, running one, or wondering whether yours is delivering what it promised, this book was written for you. “The most consequential decision you will make in the GCC journey is not the location, the technology platform, or even the operating model. It is the mandate.”