ServiceNow ITOM (Information Technology Operations Management) Knowledge Guide

ServiceNow the most innovative application in the world largely because of its flexibility. This book will help you to unlock the power of ServiceNow ITOM and to unlock the organization’s digital potential to deliver Operations. This handbook is extremely different from any other book in the market, stores and libraries. In fact, a unique of its kind, giving a change to readers to quickly learn about the key concepts of ServiceNow ITOM. This book is the shortest way for the students and professionals who wants to enhance their knowledge, skills and expertise on the ITOM, its Framework and Implementation. This book not only aims to provide quick career boost in a lesser time but also a smartest master piece to the ones who wants to appear in “Certified Implementation Specialist - Event Management (CIS-EM)” and “Certified Implementation Specialist - Service Mapping (CIS-SM)” certification exam in near future or later. The notes are deliberately designed in form of the points to keep the readers interest alive. 98% points are directly related to the CIS-EM and CIS-SM exam but there are few which added to cover relevant knowledge. The authors of this book have provided all the information based on their personal knowledge and experience with good intentions. However, we strongly recommend consulting other books and information material to maximize your chances of success in the CIS-EM and CIS-SM or any other ServiceNow exam.