Learnability Isn’t Enough: How to Design Apps That Are Easy to Use in the Long Run, Not Just the First Run

Some UX problems are temporary**. Others are** permanent**.** This book provides a unique framework to proactively find and fix permanent sources of UI effort. This helps you create apps that are both easy to learn and efficient in long-term use. Whether you're a seasoned product & UX professional or just starting out, this book is your guide to elevating the everyday user experience, with practical tools and advice for making your app truly user-friendly day after day. Inside, you'll learn: • How to catch long-term issues that often don't get noticed until much later • How to make wiser decisions about where to focus your team's design efforts • How to keep users happy from version to version when updating or redesigning your app == In "Learnability Isn't Enough," Hans van de Bruggen delves deep into the realm of permanent "ergonomic" effort—the effort that remains even after the learning phase. Through insightful analysis, practical tools, and real-world examples, this book teaches you how to design apps that are not only easy to learn but also easy to use, day in and day out. Core to this approach is understanding that some sources of effort are temporary, while others are permanent. Learning where to click is a temporary effort that fades with familiarity. In contrast, issues like difficult-to-hit buttons or hard-to-distinguish status indicators are permanent and persist over time. Users can't make an inconvenient button more convenient on their own, leaving them with this difficulty long-term. Making matters worse, many of these issues only become apparent after prolonged use, which means they often go unfixed until after users have had a poor experience. Instead, this book provides tools to identify and address these issues proactively. By learning to spot…